PRIVACY POLICY
Last updated: 16 May 2026
Power Up Electrical WA ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information when you interact with us, our website, our advertisements, or our services.
1. WHO WE ARE
Power Up Electrical WA is a licensed electrical contracting business based in Western Australia. You can contact us at:
Phone: 0438 664 541
Website: powerupelectricalwa.com.au
2. INFORMATION WE COLLECT
We may collect the following information from you:
- Name
- Phone number
- Email address
- Postcode and suburb
- Property details relevant to your enquiry (e.g. EV model, charger preference, switchboard details)
- Communications you send us (emails, SMS, form submissions, social media messages)
- Information you provide when requesting a quote via our website, Facebook/Meta lead forms, or other advertising platforms
We collect this information directly from you when you contact us, complete a form, request a quote, or engage with our advertising.
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Provide quotes and respond to your enquiries
- Schedule and carry out electrical work you have requested
- Follow up with you about your quote or service
- Send service-related communications (booking confirmations, invoices, reminders)
- Improve our services and customer experience
- Comply with our legal and regulatory obligations
- Send marketing communications about our services (only where you have consented or where permitted by law — you can opt out at any time)
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information only with:
- Our employees, contractors and apprentices who need it to deliver our services
- Service providers who help us run our business (e.g. job management software, accounting tools, SMS/email platforms)
- Government bodies and regulators where required by law (e.g. electrical safety reporting)
5. DATA STORAGE AND SECURITY
We store your information using reputable third-party platforms including our website host (Wix), job management software (Tradify), and Meta/Facebook (for advertising leads). We take reasonable steps to protect your information from unauthorised access, loss or misuse.
6. YOUR RIGHTS
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal record-keeping obligations)
- Opt out of marketing communications at any time
- Make a complaint about how we handle your information
To exercise any of these rights, contact us on 0438 664 541 or via the contact details on our website.
7. THIRD-PARTY PLATFORMS
When you submit a lead through Facebook/Instagram (Meta), your information is also subject to Meta's privacy policy: https://www.facebook.com/privacy/policy
When you visit our website, we may use analytics tools (e.g. Google Analytics, Meta Pixel) to understand visitor behaviour. These tools may set cookies on your device.
8. COOKIES
Our website uses cookies for functionality and analytics. You can disable cookies in your browser settings, though some parts of the site may not work as expected.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
10. CONTACT US
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact:
Power Up Electrical WA
Phone: 0438 664 541
Website: powerupelectricalwa.com.au
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.